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In the course of our activities and mission, "Hebergement Charlevoix.com Inc." collects and uses personal information, particularly that of our clients and visitors to our websites. We recognize the importance of respecting your privacy and protecting the personal information we hold.
We are committed to ensuring the accuracy, security, and confidentiality of personal information in accordance with applicable laws. Our privacy policy covers all personal information we collect, whether online, in person, through our call center, or other channels.
This privacy policy is an official statement of the principles and guidelines concerning the protection of personal information of our clients and other individuals.
This policy aims to help you understand our practices related to the collection, use, disclosure, retention, and destruction (hereinafter referred to as "processing") of personal information that Hebergement Charlevoix.com Inc. collects and holds about you, as well as the choices you have associated with this information.
For the purposes of this policy, "personal information" refers to any information concerning a natural person that allows for direct identification either by using that information alone or indirectly by combining it with other information. We strongly encourage you to take a moment to read and understand this policy.
By providing personal information to Hebergement Charlevoix.com Inc., you authorize us to collect, use, and communicate this personal information in accordance with this privacy policy and as permitted or required by law. Subject to legal and contractual requirements, you have the option to refuse or withdraw your consent regarding certain determined purposes at any time by contacting the privacy officer of Hebergement Charlevoix.com Inc.
The processing of your personal information is conditional upon your consent, unless the law allows us to proceed otherwise.
Hebergement Charlevoix.com Inc. processes your personal information only for the purposes for which we have collected it. Our goal is to offer and improve the quality of our customer services by using this information. By providing us with your personal information, you consent to its processing in accordance with this policy.
If you choose to refuse or withdraw your consent to the collection, use, or sharing of your personal information, we will provide you with relevant information to explain the consequences of this withdrawal. However, please note that if you refuse the processing of certain essential personal information (such as your contact details), we may not be able to provide you with certain services that you wish to obtain from us, and we will inform you accordingly in such cases. When you provide us with the personal information of another person, you declare that you have obtained all the necessary consents from this person to authorize us to collect, use, and communicate this personal information for the purposes stated in this policy.
At any time you have the option to adjust your preferences regarding, in particular, the emails we send you, our newsletters, and our surveys. Please note that there may be a delay for your subscription preferences to be updated.
You also have the option to contact us to update your personal information, modify or delete certain data we have collected. You can do this by calling our offices or sending us an email at the following address: reservation@hebergement-charlevoix.com
We collect personal information from our clients in the context of the activities we practice. For these purposes, we may collect the following personal information during a reservation or information request:
Depending on your marketing preferences, we may use your personal information to send you offers, invitations, and promotions related to our services.
Moreover, we collect, use, and communicate your personal information for the following purposes:
Except as indicated below, we do not communicate or sell to third parties the personal information you have provided to us.
We communicate your personal information only to the following third parties, only in the circumstances described below:
We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal information for their own purposes and only allow them to process your personal information for specific purposes and in accordance with our instructions.
When you provide us with personal information, you acknowledge and agree that your personal information may be communicated to other jurisdictions for processing and storage purposes, including on servers that may be located anywhere in Canada and the United States. When applicable law requires it, we conduct privacy factor assessments to assess the risk associated with the transfer of personal information outside of your province of residence. Please note that privacy laws in other provinces may differ from the applicable laws in your province.
The personal information held by Hebergement Charlevoix.com Inc. is stored on secure servers.
We securely retain your personal information as long as we need it to conduct our activities, manage our operations, and provide you with our services. Your consent remains valid for a duration required to allow us to comply with legal or regulatory requirements and to produce certain relevant information in the event of a claim or dispute in which we are involved.
Once the lifespan of the personal information has expired, we ensure that it is destroyed or anonymized where the law allows. This destruction or anonymization is carried out securely, in accordance with industry best practices.
We automatically collect certain personal information when you access our website: www.hebergement-charlevoix.com. This information includes your IP address, the type of device you use, the operating system you use to access our website, as well as other technical data. This data helps us manage our systems and improve user experience. We ignore the identity of visitors who access our website, unless they specifically indicate it to us.
To personalize your experience on our website, we use "cookies" that adjust the content according to your browsing habits. These cookies include information about your login and browsing history, the elements you click on, as well as your personal preferences. In addition, they allow us to identify your account when you access our websites, thus ensuring the security of your personal data by exposing it only when you are authenticated. If you save your preferences on the website www.hebergement-charlevoix.com, this information is stored using tracking devices. See our cookie policy.
We also work with advertising networks such as Google Ads and Facebook Ads, which use files and similar technologies to track your use of our websites and other sites. This allows them to show you advertisements for products and services that may interest you, even on other sites. Sometimes, these technologies use special files or other methods to track your behavior when you visit our sites or open our emails. Privacy rules for these advertisements are managed by the advertising networks, so feel free to contact them directly if you wish to opt out.
We may also use services such as Google Analytics and Facebook, which also use cookies and similar technologies to provide us with information about your interaction with our online content. This includes the page you visited, the duration of your visit to our site, as well as the site you visited before ours.
Then, on our pages, you may encounter social modules such as Facebook and Instagram. When you visit a page of our site containing a social module, your browser sends information to this module, indicating that you have visited our site. To learn more about the use of social modules by third parties and their implications for privacy, consult the privacy policy of the concerned third party.
Please note that our sites may contain links to third-party sites. By clicking on these links, you leave our site, and our policy does not apply to third-party sites or the information you share with them.
Visitors can reset their browser so that they are notified as soon as they receive a cookie or to refuse cookies. However, if they refuse cookies, they may be unable to use certain features of our website.
Finally, occasionally, we may send marketing or promotional communications via email with information that may be useful to you, including information about the services of Hebergement Charlevoix.com Inc. and other third parties with whom we have business relationships. As part of these mailings, we may collect certain information such as the date and time you first opened the communications we sent you by email, the number of times you opened them, the number of clicks, the total frequency of clicks on the content of these communications, and we may compile general statistics related to them. Thus, we may combine, analyze, and store all such information for the purpose of managing and improving the communications we send you by email. In these emails, we will include instructions on how to unsubscribe and inform us of your preferences if you do not wish to receive marketing or promotional emails in the future from Hebergement Charlevoix.com Inc.
Subject to certain exceptions as permitted by law, you have the following rights regarding your personal information that we hold:
a) Your right of access
You have the right to access your personal information that we hold and to receive a general account of our use of this personal information. Upon receipt of a written request from you, we will provide you with a copy of your personal information, although in certain limited circumstances, we may not be able to make all relevant personal information available to you, for example, when this personal information also concerns another natural person. In such circumstances, we will indicate, upon request, the reasons for this refusal. We will strive to process all requests for access to personal information in a timely manner.
b) Your right to rectification
If your personal information that we hold is inaccurate or incomplete, you have the right to have it rectified. If appropriate, this rectified personal information will be provided to the parties to whom we are authorized to communicate your personal information. We will strive to process all requests for rectification of personal information in a timely manner.
c) Your right to erasure
You may ask us to delete or remove your personal information in certain circumstances, for example, when we no longer need your information for the purposes for which it was collected, or if you withdraw your consent (when applicable as your consent constitutes the legal basis for our processing of your personal information). If you are entitled to the erasure of your personal information and we have communicated it to third parties, we will take reasonable steps to inform them as far as possible and in cases where it would not require a disproportionate effort. If you request it, in cases where it is possible and lawful, we will also inform you of the identity of the third parties with whom we have shared your personal information so that you can contact them directly.
You may have the right, in certain circumstances, to obtain the personal information you have provided us (in a structured, commonly used, and machine-readable format) and to reuse it elsewhere or ask us to transfer it to a third party of your choice.
d) Your right to withdraw your consent
If we rely on your implied or explicit consent as the legal basis for processing your personal information, you have the right to withdraw it at any time. However, this withdrawal will have no impact on the legality of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide you with certain products or services. We will inform you if this is the case at the time of the withdrawal of your consent.
Any request to exercise these rights will be handled in accordance with the terms of the applicable personal information protection laws.
By using our websites, you declare that you are at least the age of majority in your province or state of residence, and that you have given us your consent to allow any minor dependents to use our websites.
Hebergement Charlevoix.com Inc. reserves the right to modify this policy at any time without notice. You can consult it at any time on our websites.
We will notify you of any significant changes to this policy by posting an update notice on our website. If you continue to use any website after a new version of this policy has been posted, you thereby confirm your acceptance of the changes and are bound by these changes. It is your responsibility to regularly review the content of this policy and any changes that may be made to it.
Hebergement Charlevoix.com Inc. has appointed Madame Barbara Ménard as the privacy officer. This person will be responsible for ensuring compliance with this privacy policy and applicable laws. For any questions regarding our privacy protection practices, this privacy policy, or to exercise one or more of your rights regarding your personal information, please contact our personal information protection officer as follows:
Hebergement Charlevoix.com Inc.
A/s Personal Information Protection Officer
43-A, rue Racine
Baie-Saint-Paul (Quebec) G3Z 2P9
Telephone: 1-888-435-5107
reservation@hebergement-charlevoix.com